Alex Rampell and Olivia Moore speak with Lassie cofounders Steijn Pelle and Frédéric Renken about bringing AI to small businesses, one of the most overlooked parts of the economy. Inspired by time spent working inside dental practices, Pelle and Renken set out to automate administrative work that keeps healthcare providers away from patients.
2026-09-09
Automate administrative work so healthcare providers can spend more time delivering care.
Apply AI agents to billing, insurance claims, patient payments, and operational workflows.
Design AI systems to operate reliably inside complex real-world businesses.
Build onboarding and go-to-market strategies around the needs of small businesses.
AI Targets Small Business Administration
Automating Healthcare Operations With AI
The cofounders discuss how AI agents are changing billing, insurance claims, patient payments, and other operational workflows. The aim is to help practices spend less time on paperwork and more time delivering care.
Software That Performs Business Work
The conversation explores AI agents as software that performs work rather than simply storing information. It also examines the process of onboarding AI into real-world businesses and why healthcare administration presents a significant opportunity for automation.
Building Reliable Systems For Complex Environments
The discussion covers product design, go-to-market strategy, and the requirements for building AI systems that operate reliably in complex business environments. The speakers focus on how these considerations shape the use of AI in small-business operations.